Hi, I'm Maysnow

I'm a UX Designer elevating technology through AI innovation, scalable design systems, and research-driven design solutions.

✨ In NYC designing @ Amazon Fashion's Zappos and Shopbop— previously @ Amazon Web Services, ServiceNow and Zendesk.

💡Currently

Amazon's Fashion Subsidiaries

Zappos & Shopbop — Product Designer II

Design Systems, Compliance/Checkout/Post-Purchase

Built Zappos's system from zero, repaired Shopbop's drift from code, and cut duplicate design effort across both brands.

Closed the gap between guest checkout and self-service returns across 8 surfaces — no account required.

👈Previously

FinTech — Lead, UX Designer II

Internal Financial Planning/Reporting Products, Design Systems

Self-service data remapping cut a 38-hour dev cycle to near zero and eliminated the SIM ticket queue.

MVP for a $500M+ carbon portfolio — projected to save 17 headcount and $3.4M over five years.

A two-week AI vision sprint that grew into AWS's enterprise-wide design system for agentic experiences.

Self-service mapping across 100K+ product/region pairs, cutting expected mapping tickets by 75%.

🌱Earlier

UX Research, Product Design

ServiceNow, Zendesk, UC San Diego Design Lab

Designed 16 configurable card layouts for ServiceNow's chatbot, shaping the team's future component library.

Led a 4-study research program on end-user behavior, now part of the team's onboarding process.

Co-authored research on how creators request design feedback — published at CSCW 2020.