Nice to meet you, I’m Maysnow
I’m currently on the Design + Research team at AWS Fintech designing web experiences for internal Finance users. I’m the lead/sole designer on 2 products in the analytics and automation space, where I own the full-cycle design process from strategic roadmap planning, to user research, to designs and feature requests, to stakeholder management, and more. Before Amazon, I worked at ServiceNow, Zendesk, and the UCSD Design Lab, all in the conversational web interfaces space.
I hold double degrees in Cognitive Science and Design from the University of California, Davis. UX incorporates all of my interests—understanding people, empathizing with others, questioning ‘why’, creatively problem-solving, creating, and iteratively improving—into a cohesive focus.
Whether it’s about work, life, or anything in between, I’d love to see what we can learn from each other! Feel free to connect with me on LinkedIn or email me at maysnowliu.work@gmail.com
My process
Design approach
🔑 Empathy is key
Designs should reflect understanding of its users and utilize user research insights to address their needs and frustrations.
💭 Listen, communicate
Early and constant communication with cross-functional partners is necessary to gain a holistic understanding of the product.
💡 Leverage resources
Tap into resources to aid the design process: cognitive psychology principles, customer engagement metrics, success measurements, etc.
Guiding principles
🌱 Learning is a lifelong journey
There’s something to learn from everything, and growth will never stop so long as I hold this intrinsic desire to learn.
💪 Challenges build character
It’s only in the face of adversity and change where I’m able to assess and strengthen myself to grow as a person.
🌅 This too shall pass
Endings are inevitable—power through hardships, cherish the good, and put my most into everything I do along the way.
Outside of work, I love to…
bullet journal and document my life
make matcha lattes
chase sunsets around the world
explore the city
craft or other DIYs
eat and enjoy food
film and capture moments
and above all, make the days count